Returns & Exchanges Policy

At Kaprice Tropical Candle Co., every piece is crafted in small batches with care, intention, and attention to detail.

Due to the nature of our products, all sales are considered final. However, your experience remains important to us, and we are committed to ensuring each order arrives beautifully and safely.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To assist you promptly, please include:

• Your order number
• Clear photos of the product and packaging

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RESOLUTION

Depending on the situation, we may offer:

• A replacement
• Store credit
• A refund, when applicable

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SCENT PREFERENCE

Fragrance is deeply personal and experienced differently by each individual.

For this reason, we are unable to accept returns or exchanges based on scent preference.

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CANCELLATIONS

Orders may be canceled within 12 hours of purchase.

Once preparation or production begins, cancellations can no longer be accommodated.

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LIMITATIONS

We reserve the right to refuse returns, refunds, or exchanges that do not meet the conditions outlined above.

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Thank you for allowing us to craft atmosphere for your space.

Returns & Exchange Support

For additional assistance regarding returns, exchanges, or order concerns, our concierge team is available to assist you.

hello@kapricetropical.com